Shipping

SHIPPING WITHIN NEW ZEALAND

$9.50 non rural tracked

$12 rural tracked

In cases where multiple large and oversize items are ordered (eg. bulk orders) we may need to charge shipping based on volume - we will be in touch before dispatching your order if this occurs. If you would prefer a quote ahead of ordering, please get in touch!

Large orders (ECE for example) may need to be charged at cost, especially for South Island deliveries

ORDER COLLECTION

Collection in Auckland is free - just select the 'Collect' option in the checkout and we will notify you when it's ready (generally after 1pm the same day). You can email weewoodenwondersnz@gmail.com to organise a time. Please note that as we are an online business we don't have a shop front, so do contact us first or wait until you receive your pick up email notification to make sure we have your order ready!

INTERNATIONAL SHIPPING

Yes, we can and do ship world wide! At this time the shop is only set up for shipping within New Zealand and Australia but if you are an international customer please contact us with your wishlist and we are more than happy to help with a quote.

Please note we are not liable for any additional customs fees or duties applicable in the receiving country. There are also expected delays due to the global pandemic so we do expect the delivery timeframe to be slightly longer than standard at the moment.

DISPATCH

You will be emailed an order confirmation immediately after placing your order online.

If you have special instructions for delivery, please leave us notes in the order comments when checking out.

If you require a signature on delivery please contact us to organise - there may be an additional fee for this.

You will be emailed a shipping notification with tracking details when your order is packed. Please allow up to 24 hours for tracking to become available. Most orders are sent with overnight delivery but please allow an extra 2-3 days for South Island or rural delivery. There may also be additional delivery delays due to the pandemic affecting couriers nationwide - once a parcel has been picked up, this is unfortunately outside of our control and we thank you for your understanding and patience.

Please open and inspect the contents of your parcel within 24 hours of receiving it. If there is any damage caused in transit we need to know straight away so that we can start the claims process. You will also need to keep ALL of the original packaging in case the courier needs to uplift and inspect - without it claims are generally unsuccessful and we will be unable to claim on your behalf.

Please let me know within 10 days if your parcel has not arrived after shipping has been confirmed so I can chase up the couriers and make a claim if necessary.

A LITTLE NOTE ON PACKAGING

We love to reuse clean packing materials where we can and source our cardboard boxes from another local business in Auckland. This might mean the box you receive your goodies in isn't brand new - but it means we can minimise both cost and waste - which is a win for you, for us and the environment!