Refund policy

We hope you are delighted with your purchase and shopping experience with us! If you're not - please get in touch, we would love to be able to resolve any issues you may have.

 

FAULTY ITEMS

Due to the nature of handcrafted products, slight variations in colours or design may occur - these are not considered faults. We do our best to describe and photograph items accurately and all products are carefully checked over before dispatching. If you are ever unsure or need additional photos or help with a purchase, just get in touch! 

If you believe something that you have received is faulty, please email weewoodenwondersnz@gmail.com outlining the issues upon receipt of your order.

If your parcel looks damaged upon arrival please notify us immediately so we can start the claims process with the courier company - if you are able to take clear photos of the parcel before you open it, that is super helpful! Please keep all original packing materials too, NZ Post now require this for claims to be made.

 

Parcels must have been opened and the contents inspected within 24 hours - we are not liable for damage caused in transit and will not be able to claim on your behalf if we are not notified within a timely manner.

 

We do not accept returns on goods that have been damaged due to use so please do check things over when they arrive and notify us of any issues straight away.

If your parcel has been stolen from your property and we have proof of delivery it is out of our hands. We will do everything we can to track the parcel down but are not liable for stolen parcels.  

REFUNDS

If you have received a faulty item and we are unable to replace it, you will receive a full refund which will be processed to your original payment method.

If your return is simply a change of mind, once we have received your products back in saleable condition we are happy to exchange for a product of equal value or issue you with store credit. There is no refunds on customised orders, photos will be sent before they are posted to ensure you are happy with them.

If a refund is required for change of mind purchases there will be a small restock fee to cover the non-refundable charges at the point of sale.

CANCELLATIONS / CHANGES TO ORDERS

Please be aware cancellations will be refunded minus our non-refundable processing fees through the website host.